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Returns and Warranty

Most items can be returned for refund if there are any regrets or changes of heart. We must be contacted requesting a return within 30 days of receipt of the item.

We must be contacted for return instructions and an authorization # before any items are sent back. Any returns without an authorization # will be refused.

Guidelines for Returns:

A) Products must be in their original packaging, unused and in their original resaleable condition.

B) Original shipping will not be refunded and customer is responsible for return shipping of item (unless a defective product is received). Returns must be shipped with insurance.

C) Once the product is received it will be inspected within a week and when it is determined all of the above conditions have been met a refund will be processed using the same method with which payment was received.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If there is anything you believe we have not covered on this page or have further questions or comments please do not hesitate to e-mail us at sales@scouttech.com

Items that can not be returned for refunds/exchange:

  • Used or Items Damaged from mis-use (warranty exchanges excluded)
  • Food, Drink or Perishable Items
  • Underwear & Socks
  • Final Sale Clearance Items
Warranty or Defective Product Received Claims:
 
Please contact us prior to returning any products for a warranty authorization number.  We will advise if that particular company wishes for us to handle warranty considerations on their behalf (most cases) or if they prefer to be contacted directly.  
 
If photographs and a detailed description accompany the inital communication this will allow us to get in touch with the manufacturer right away and expedite the replacement/repair.
 
Trailside & World Famous branded items have a 1 year warranty from date of purchase.  Most of our other brands have a lifetime warranty against manufacturer defects and some even have infinite replacement guarantees (please refer to that brands website for full warranty coverage information).
 
 

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