Policy for Refunds & Exchanges
Updates as of October 2017
Our Returns Policy has been updated! Customers now have up to 60 days to return their items after date of delivery.
NEW: Free returns on Apparel & Footwear within 30 days. Please see terms & conditions here.
Items that can not be returned:
Return Terms & Conditions:
When considering requesting a return, please ask yourself this question:
If I were in a retail store, would I buy this item as new?
The following are scenarios where returns are not accepted:
Alright, my package meets all the above, let’s send it packin’!
1) Send us an email or give us a ring at 1-888-550-9958 or direct store line in Greater Toronto Area 905-828-9262 to get your return merchandise authorization number.
2) We approve your return and get everything ready on our end for a prompt refund or exchange
3) You drop off the package at your favourite courier (we love the post office as they always deliver within our store hours of operation)
4) We receive the package and process your return/exchange as quickly as we can! We strive to have this done within a business day or two after receiving the item & then refunds typically take 24-48 hours depending on your bank (we love PayPal because the funds transfer instantly!).
If you have any questions or concerns at any time, we’re here to help!