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Shipping Policy

We offer free shipping in Canada and USA for most orders over $200! (oversize and certain bulky items excluded as noted on their respective pages)

Please note for certain oversize items such as camp cots or to remote destinations such as Hawaii,Alaska, etc we may not be able to offer free shipping.  Please check with us for eligibility.

How we ship: We ship all packages by Canada Post.  We are able to ship by Courier by request but we only offer free shipping through the Post Office.

Processing times:  We ship most orders out within 1-2 business days of receiving full payment.

 

Packages within Canada:

We offer Expedited Ground Parcel (1-7 days to most destinations) or Express Post (1-2 days to most destinations). 

 

Packages to United States:

At the border, Canada Post will hand packages to the care of USPS.  Packages with tracking can then be traced from usps.com for updates.

We offer the following delivery options:

Expedited Ground Parcel (4-10 business days to most areas excluding AK, HI, PR, etc)

Express Post (2-3 day delivery to most states)

Small Packet Surface (6-12 business days average). This is a discount small parcel service for items under 1kg and does not include tracking.

Small Packet Air (4-10 business days average). This is a discount small parcel service for items under 1kg and does not include tracking.

Customers are responsible for brokerage fees (orders over $200) and state taxes.

 

Packages Sent Outside of North America:

We will ship world wide by post office. At the arrival county packages are handed to the care of the post office. 

We offer the following delivery options:

International Ground Parcel (4-8 weeks average delivery).  Includes tracking.

International Express Post (4-7 day delivery to most countries). Includes tracking.  This service may not be offered to all countries.

International Small Packet Surface (4-8 weeks average). This is a discount small parcel service for items under 2kg and does not include tracking.

International Small Packet Air (2-4 weeks average). This is a discount small parcel service for items under 2kg and does not include tracking.

Customers are responsible for any brokerage fees or taxes which may vary by country.  

 

If you have any other questions regarding shipping times and special options such as Priority and International Xpresspost, please contact us!

BRANDS WE ARE UNABLE TO SHIP OUTSIDE OF CANADA

Regrettably, we are unable to ship certain brands outside of Canada which include, but not limited to Brunton, Deuter, Exped, Kelty, Mammut, MSR, NEMO, Outdoor Research, Platypus, Seal Line, Primus, Salomon, Sea to Summit, and ThermaRest. 

In the event that a brand is purchased that we can not ship internationally, we will contact you and will issue your choice of a full refund or offer a substitute or adjustment of order.

If you have any questions regarding our shipping policy, please don't hesitate to contact us.

 

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